Returns & Refunds Policy
Due to the sensitive nature of laboratory analytical compounds, strict environmental storage requirements, and the necessity of uncompromised scientific integrity, all sales are final. Unsealed, delivered, or accepted chemical compounds cannot be returned, exchanged, or restocked.
1. Non-Returnable Scope for Research Compounds
Because temperature fluctuations, physical handling, light exposure, and atmospheric conditions outside our controlled laboratory warehouses cannot be verified or certified once an order departs our facility, AuraSignal peptides does not accept physical returns of research peptides or reagents. This policy safeguards our scientific clientele by ensuring that every unit shipped is guaranteed fresh from initial synthesis and controlled storage.
2. Order Cancellations & Modification Window
Due to automated fulfillment workflows, requests for order cancellation must be submitted immediately following purchase confirmation. Once an order has entered fulfillment allocation, packaging, or tracking assignment, the transaction cannot be cancelled or retracted.
3. Product Discrepancies & Warehouse Errors
In the rare occurrence that a customer receives an incorrect compound SKU, an unverified lot code, or a shipment demonstrably disparate from the invoiced order:
- The Buyer must contact customer support within forty-eight (48) hours of receipt.
- The Buyer must provide high-resolution photographs illustrating the intact primary seal, the packaging label, the lot identifier, and the exterior dispatch slip.
- Upon verification by our quality control department, AuraSignal peptides will promptly dispatch the correct replacement SKU at no additional expense or issue an institutional account credit.
4. Refund Processing Timeframes
In authorized instances where a credit or financial adjustment is approved by our management team, refunds are remitted to the original payment instrument within 5 to 10 business days, subject to the customer’s financial institution’s processing parameters.